Join Beacon Plumbing, Heating & Mechanical as Our Operations Manager!
For more than 25 years, Beacon Plumbing, Heating & Mechanical has built a reputation for providing exceptional residential plumbing, sewer, drain, heating, and cooling services throughout the Puget Sound region. Our success is built on outstanding customer service, operational excellence, and investing in great people.
We're seeking an experienced Operations Manager with a background in residential home services to help lead our teams, drive performance, and support continued growth. This is a key leadership role responsible for overseeing daily operations, developing high-performing teams, and ensuring an exceptional experience for both customers and employees.
This is a unique opportunity to make a significant impact within an established industry leader while helping shape operational strategy, performance, and growth across the business.
What You'll Do
- Lead, coach, and support managers, technicians, and staff to achieve operational, revenue, and customer satisfaction goals.
- Drive accountability and performance through effective leadership, communication, and coaching.
- Oversee daily operations to ensure productivity, efficiency, and exceptional customer experiences.
- Partner with department leaders to achieve company objectives and drive business growth.
- Monitor key performance indicators (KPIs), revenue, profitability, conversion rates, and customer satisfaction metrics.
- Recruit, hire, develop, and retain top-performing talent.
- Conduct performance reviews and provide ongoing coaching and professional development.
- Foster a positive, team-oriented culture focused on accountability, collaboration, and five-star service.
- Identify opportunities for process improvement, operational efficiency, and scalable growth.
- Ensure quality control, consistency, and alignment with company standards across all departments.
- Collaborate with leadership on strategic initiatives, workforce planning, and operational execution.
- Support budgeting, forecasting, and overall business performance goals.
Qualifications
- 5+ years of leadership or operations management experience within residential home services, plumbing, HVAC, electrical, construction, restoration, or similar service-based industries.
- Proven success leading teams and driving operational performance.
- Strong business acumen with experience managing KPIs, budgets, profitability, and employee performance.
- Experience recruiting, developing, and retaining high-performing employees.
- Excellent communication, leadership, and relationship-building skills.
- Ability to develop processes, improve efficiencies, and drive organizational growth.
- Strong problem-solving and decision-making abilities.
- Experience with service management software, reporting tools, and business systems preferred.
- Ability to thrive in a fast-paced, results-oriented environment.
- Bachelor's degree in Business, Management, or related field preferred but not required.
Pay Transparency
The compensation package for this opportunity includes a $120,000 annual base salary plus up to $80,000 in performance-based bonus potential, offering total earning potential of up to $200,000 annually for high-performing leaders.
Actual compensation may vary based on experience, skills, qualifications, and business needs.
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off and Paid Holidays
- Life and Disability Insurance
- Employee Discounts
- Professional Development Opportunities
- Career Growth and Advancement Opportunities
Why Beacon?
At Beacon Plumbing, Heating & Mechanical, we believe our people are our greatest asset. We are committed to developing strong leaders, providing opportunities for growth, and delivering exceptional service to our customers every day. If you're a hands-on leader who thrives on building teams, driving results, and creating outstanding customer experiences, we'd love to hear from you.
Equal Opportunity Employer
Beacon Plumbing, Heating & Mechanical is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, citizenship status, age, veteran status, marital status, disability, or any other protected characteristic under applicable law.
